Terms of Service

These Terms form a binding agreement between Atlantic Biomedical and the individual or entity accessing the Services (“you” or “Customer”). If you accept on behalf of an organization, you represent that you have authority to bind that organization.

Our Privacy Policy explains how we collect and use personal information and is incorporated by reference.

Atlantic Biomedical provides healthcare technology management and biomedical equipment field services, supported by the Atlene software platform. The Services may include task management, preventive maintenance scheduling, device and inventory tracking, compliance documentation, client portal access, communications tools, and optional integrations with third-party systems such as Intuit QuickBooks Online.

Features may change over time. We may add, modify, or discontinue functionality with reasonable notice where practicable. Offline-capable features store data locally and sync when connectivity is available; you remain responsible for device security and timely syncing.

Subject to these Terms and any applicable order or service agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes related to equipment service operations.

You may not:

• Copy, modify, distribute, sell, lease, or sublicense the Services or any part of them.
• Reverse engineer, decompile, or attempt to extract source code, except where prohibited by law.
• Bypass or interfere with security, authentication, rate limits, or access controls.
• Use the Services to build a competing product or for benchmarking disclosed to third parties without our prior written consent.
• Use the Services in violation of law, including export controls and healthcare privacy laws.
• Upload malware, scrape the Services abusively, or overload infrastructure.
• Share login credentials or allow unauthorized users to access your account.

All rights not expressly granted are reserved by Atlantic Biomedical and its licensors. The Services, including software, documentation, branding, and content we provide, remain our intellectual property.

You must provide accurate account information and keep credentials confidential. You are responsible for activity under your accounts and for promptly notifying us of unauthorized access. We may suspend or terminate access for security concerns, non-payment, or material breach of these Terms.

Organizational administrators control user invitations, roles, and permissions. You are responsible for ensuring only authorized personnel have access and that access is revoked when no longer needed.

“Customer Data” means data you or your users submit to the Services, including facility, device, task, inventory, billing, and communications content. As between the parties, you retain ownership of Customer Data. You grant us a worldwide license to host, process, transmit, display, and otherwise use Customer Data as needed to provide and improve the Services, comply with law, and as otherwise described in our Privacy Policy.

You represent that you have all rights and consents necessary to provide Customer Data to us and to authorize any third-party integrations you enable. Do not submit patient protected health information (PHI) unless we have a separate written agreement covering that processing.

If you connect Intuit QuickBooks Online, you authorize Atlantic Biomedical to access, retrieve, create, update, and sync accounting-related data (such as customers, invoices, estimates, and payments) as required to provide the integration features you enable.

• You are responsible for maintaining a valid Intuit/QuickBooks account and for complying with Intuit’s terms, policies, and API usage rules.
• You may disconnect the integration at any time. Disconnecting stops new API access; previously synced records already stored in the Services may remain subject to our retention practices and your account settings.
• We do not guarantee uninterrupted availability of Intuit APIs. Changes by Intuit may affect functionality.
• Intuit and QuickBooks are registered trademarks of Intuit Inc. Used with permission. Connection to QuickBooks Online does not imply endorsement by Intuit. Where applicable, we participate as a Member of the Intuit Developer Program and are not an “Intuit Partner” or preferred/exclusive Intuit developer.

The Services may interoperate with third-party products (for example, Intuit QuickBooks Online, Google Workspace, hosting providers, or payment processors). Those products are governed by their own terms and privacy policies. We are not responsible for third-party services we do not control.

You agree not to use the Services to:

• Violate any applicable law or regulation.
• Infringe intellectual property or privacy rights of others.
• Transmit unlawful, harmful, or fraudulent content.
• Attempt unauthorized access to systems, accounts, or data.
• Interfere with or disrupt the Services or other customers.

Fees for field services, software subscriptions, or other offerings (if any) are set out in separate quotes, statements of work, invoices, or order forms. Unless otherwise stated, amounts are due as invoiced. Late amounts may accrue interest or result in suspension as permitted by law and your service agreement. Taxes are your responsibility except for taxes based on our net income.

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms and will protect it with reasonable care. Confidential Information does not include information that is public, independently developed, or rightfully received from a third party without duty of confidentiality. Disclosure may be made if required by law, with notice where legally permitted.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT DATA WILL NEVER BE LOST.

Field service outcomes depend on site conditions, equipment condition, access, parts availability, and other factors outside our sole control. Software features support documentation and operations but do not replace professional judgment or regulatory obligations of the facility.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER ATLANTIC BIOMEDICAL NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

You will defend and indemnify Atlantic Biomedical and its affiliates against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your Customer Data, your misuse of the Services, your violation of these Terms or law, or your use of third-party integrations in a manner that infringes third party rights.

These Terms apply while you access or use the Services. Either party may terminate access as provided in an applicable service agreement, or we may suspend/terminate for material breach, non-payment, legal risk, or prolonged inactivity. Upon termination, your license ends and you must stop using the Services. Provisions that by nature should survive (including ownership, confidentiality, disclaimers, limitations of liability, and indemnity) will survive termination.

You may not use or export the Services in violation of U.S. export control or sanctions laws. If you are a U.S. government end user, the Services are “commercial computer software” and related documentation provided with only those rights customarily provided to the public under these Terms.

These Terms are governed by the laws of the State of Maryland, excluding conflict-of-law rules. Courts located in Maryland will have exclusive jurisdiction over disputes arising from these Terms, except that we may seek injunctive relief in any jurisdiction to protect intellectual property or confidential information.

We may update these Terms from time to time by posting a revised version at https://atlene.com/terms and updating the effective date. Material changes may also be communicated through the Services or by email. Continued use after changes become effective constitutes acceptance, except where additional consent is required by law or by a separate written agreement.

These Terms, together with any order forms, statements of work, and the Privacy Policy, are the entire agreement regarding the Services and supersede prior conflicting terms for the same subject matter. If there is a conflict between these Terms and a signed service agreement, the signed agreement controls for that engagement. If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a corporate reorganization or sale of assets. Notices may be sent to the contact information associated with your account or to the addresses below.

Atlantic Biomedical
4707 Benson Avenue, Suite 101
Baltimore, MD 21227
United States
Legal: [email protected]
Support: [email protected]
Phone: 410-518-9900

Related documents: Privacy Policy.